Shipping Policy

Order Timeline

If a product is in stock, Bottango LLC will attempt to ship out orders in as timely a manner as is reasonable. Most orders of in stock products are processed and shipped within three (3) business days, non inclusive of the day the order is placed.

At times there may be low availability of certain products. In this case, Bottango LLC will place a guidance on the project page with an estimation of when additional units will next be available to be shipped. This time is just an estimate, and not a guarantee.

In the case of a backlog, Bottango LLC will attempt to supply orders in the order they were received. As per the Bottango Refund Policy, you can cancel an order up until the time it is shipped for a full refund.

If a product is available for pre-order, you will be given an estimate of when the product will be shipped on the product page, however it is not a guarantee. If a significant delay is expected for a pre-ordered product after you have purchased the product, you will be notified via e-mail. Per the Bottango Refund Policy, you may cancel any order, including pre-orders, for a full refund until the time that your order has shipped. Please see the Bottango Refund Policy page for details on how to cancel a non-shipped order.

Shipping Locations

At this time, Bottango LLC ships to domestic USA addresses only. International sales and shipping will be available at a later date. Bottango LLC uses UPS and USPS as its preferred shipping provider, and can only ship to domestic USA addresses that can be delivered to by UPS. If your order is placed to an address Bottango LLC cannot send a shipment to, Bottango LLC will contact you for a new address on the email address associated with the order.

Shipping Options

Shipping is provided by UPS and USPS. On checkout, you can select a shipping cost and estimated duration for shipping. The duration estimate is only an estimate, and not a guarantee. As well, this duration estimate does not take into account order processing time, backlog products, or pre-orders.